I am officially on call number 20-30-something to the Tricare office to take care of myself and Emme's new Primary Care Manager. We have to be assigned a new one each time we move. Which we have never had any problem with.
Until-
You guessed it.
This move.
Not a single one of the 15-20 different Tricare Service Center People have been confident in the information they give me. Why should they have been? It ended up being wrong what little they did tell me.
I would hunt down the person who did say " Look this is EXACTLY what you need to do to fix this and there is nothing more I can do on my end, I promise" and I would give them a big fat kiss.
This last phone call was the knee slapper of them all though.
Emme is now 2 months past her 2 year check up and vaccinations.
I tell them how urgent it is that she is seen and, again, it seems like they can give two poops about it.
So lets wrap up the problem that we're having in a nut shell.
Emme and I were assigned a PCM to a Navel Base about 40 min away from our house. That's not good for many reasons. The most important being, We can't even GET ON THE DAMN BASE! You have to have a certain sticker on the car (which we can't obtain) to even get on the base!
So after telling the lady that I have missed two appointments so far bc we can't get on the base, she then tells me this....
wait for it...
"All you have to do is go to the base, put in a request to be seen by Keesler AFB" (where we are assigned and should have originally went).
I wanted to explode.
are you kidding me???
"Let me get this straight. You want me to go onto the Navel Base that I just said I couldn't get on, to then fill out a form??".
"Yes, they are the only ones who have authority to release you".
She said that like it was the most matter of fact thing like "the sky is blue".
"BUT I CAN'T GET ON THE BASE".
"Hmmm, well that could be a problem."
Oh. my. shriek., did she seriously not listen to a word I said??
She then said "Well let me put you on hold and I'll do the request for you".
During the time I was on hold, I went through a 30 sec roller coaster of emotion. I was livid. Then I started laughing which then turned to crying. At least I always feel better after I do. I had enough time to dry it up and not sound pathetic before she returned though.
Instead of asking her why she didn't offer me that in the first place I just ended with a simple "thank you" and we said our goodbyes.
She informed me to call back in 2 days to see if the request went through- which, let's face it, won't.
But seriously,
Did she really just tell me to go on the base to fill out a form??
HA. HA.
I told you it was funny.
Until-
You guessed it.
This move.
Not a single one of the 15-20 different Tricare Service Center People have been confident in the information they give me. Why should they have been? It ended up being wrong what little they did tell me.
I would hunt down the person who did say " Look this is EXACTLY what you need to do to fix this and there is nothing more I can do on my end, I promise" and I would give them a big fat kiss.
This last phone call was the knee slapper of them all though.
Emme is now 2 months past her 2 year check up and vaccinations.
I tell them how urgent it is that she is seen and, again, it seems like they can give two poops about it.
So lets wrap up the problem that we're having in a nut shell.
Emme and I were assigned a PCM to a Navel Base about 40 min away from our house. That's not good for many reasons. The most important being, We can't even GET ON THE DAMN BASE! You have to have a certain sticker on the car (which we can't obtain) to even get on the base!
So after telling the lady that I have missed two appointments so far bc we can't get on the base, she then tells me this....
wait for it...
"All you have to do is go to the base, put in a request to be seen by Keesler AFB" (where we are assigned and should have originally went).
I wanted to explode.
are you kidding me???
"Let me get this straight. You want me to go onto the Navel Base that I just said I couldn't get on, to then fill out a form??".
"Yes, they are the only ones who have authority to release you".
She said that like it was the most matter of fact thing like "the sky is blue".
"BUT I CAN'T GET ON THE BASE".
"Hmmm, well that could be a problem."
Oh. my. shriek., did she seriously not listen to a word I said??
She then said "Well let me put you on hold and I'll do the request for you".
During the time I was on hold, I went through a 30 sec roller coaster of emotion. I was livid. Then I started laughing which then turned to crying. At least I always feel better after I do. I had enough time to dry it up and not sound pathetic before she returned though.
Instead of asking her why she didn't offer me that in the first place I just ended with a simple "thank you" and we said our goodbyes.
She informed me to call back in 2 days to see if the request went through- which, let's face it, won't.
But seriously,
Did she really just tell me to go on the base to fill out a form??
HA. HA.
I told you it was funny.
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